• Items deemed not as Described 

 We take multiple pictures and videos of items posted on our website including, detailed descriptions to ensure that an informed purchase is made by our customers. Additionally, we offer a concierge service for our customers to see the items live and ask questions before committing to a purchase. However, if you believe that the item you received is not as described, please follow the policy below:

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct it. 
2. Please contact contact@Zusglamaffairs.com no later than 48 hours from the carrier delivery date to notify us of the issue to be eligible for a refund.  Take a picture/ video of the item in its original packaging (the item must be in its original packaging) and send it to contact@Zusglamaffairs.com
3. Upon confirmation of the original condition of the item, a return shipping label will be sent to the customer
4. Upon receipt of the item, please allow 7 business days for our team to double-check the condition of the item purchased and process a refund 
5. For a refund to be processed, the item needs to be in its original packaging, unworn and unused
6. Once the package is received (delivery date per carrier), a Zusglamaffairs representative will take a video from the time the package sent back is opened to the time it is inspected to confirm the item is in its original condition
7. If the item is in its original condition/package, Zusglamaffairs will issue a full refund minus restock fees within 7 business days from the delivery date noted on the shipping carrier tracking number
8. The customer will receive a notification email regarding the refund. It takes an additional 7 to 10 business days for the refund money to be reflected in your bank account
9. No refund will be made if the hair has been altered, used, or is not in the original package.
10.  A flat 25% restocking fee will be charged for all returned items. Shipping fees are not refunded. 

• Alteration By Third-Party Policy

We recommend using licensed, professional, or knowledgeable hairstylists for all items purchased on our website. Zusglamaffairs is not liable for alterations performed on our products by third parties. This includes alterations made by other hairdressers or hairstylists. No refund is granted on Zusglamaffairs purchases altered by third parties. Refunds or Exchanges must follow the Refund or Exchange policy. 

• Issues with Order Received (damaged, defective or unsuitable for use) 

 Due to the nature of our products and to follow CDC Guidelines related to the COVID-19 pandemic, any issues related to products received must be communicated no later than 48 hours after date of delivery. To communicate the issue, we require that a detailed explanation of the issue is sent via email including videos and pictures evidence. In some cases, we also require that the item be returned to us for further analysis. If upon investigation, we confirm that the item was defective or damaged prior to shipment, we will perform a full refund or exchange the product at no additional cost to the customer.  This policy is only applicable to physical products purchased on Zusglamaffairs.com

• Walk-in Purchase Return Policy

Items purchased in store cannot be returned; especially if it was worn and fitted in-house. If the hair does not fit nor has issues you are not comfortable with, please notify the Zusglamaffairs representative attending to you immediately so the issue can be resolved before leaving the store.

Once an item purchased in store leaves with the client, refunds will be impossible.

Therefore, the cost for return shipping and in some cases eg. Re-wigging or Re-styling will be borne by the customer/client/buyer.

• Return and Exchanges Policy/Process

Due to CDC guidelines related to the COVID-19 pandemic, we reserve the right to deny an exchange if certain conditions are not met. The conditions include and are not limited to the following:

1.  Issue must be communicated no later than 72 hours after delivery date
2. Evidence is provided to justify the issue
3. Item is in its original packaging, has not been altered, and is unworn.
4. Item has not been altered by the third party per Alteration By Third-Party Policy 

Refunds and Exchanges are processed ONLY if they are communicated via email within 72 hours of delivery date per carrier website. Please use the following guidelines to start the refund process:

1. Take a picture/ video of the item in its original packaging (item must be in its original packaging) and send it to contact@Zusglamaffairs.com
2. Upon confirmation of the original condition of the item, a Zusglaaffairs agent will provide return address information via email. All return shipping fees are paid by the customer
3. Once the returned item is shipped, the customer must provide a copy of the shipping label and tracking number via email
4. Upon receipt of the item, please allow 72 hours for our team to double-check the condition of the item purchased and process a refund
5. For a refund to be processed, the item needs to be in its original packaging, unworn and unused
6. Once the package is received (delivery date per carrier), a Zusglamaffairs representative will take a video from the time the package sent back is opened to the time it is inspected to confirm the item is in its original condition
7. If the item is in its original condition/package, Zusglamaffairs will issue a full and complete refund within 7 business days from the delivery date noted on the return shipping carrier tracking number
8. The customer will receive a notification email regarding the refund. It takes 7 to 10 business days for your money to be reflected in your account
9. No refund will be made if the hair has been altered, used or is not in the original package. 

Any communication received after the 72 hours grace period will not be treated and refund/exchange will be automatically denied. If you have any additional questions about our refund policy, please send us an email at contact@Zusglamaffairs.com. 

• General Refund Policy 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

• Shipping Issues

This policy is only applicable to third party carriers. Zusglamaffairs is not responsible/liable for items misplaced or lost by third-party carriers. In order to mitigate the risks related to shipped orders, the client bears the sole responsibility of losing items if shipping rates with Insurance are not purchased at checkout.

• Exceptions / non-returnable items

All items purchased on sale or with promotional codes are FINAL . Unfortunately, sale items cannot be refunded. Gift Card are also non-refundable. Please note the following exceptions to our return and refund policy:

1. Discounted items are final and cannot be returned or exchanged
2. Returned items must have tags still on and be returned in original product packaging
3. Returned items must have no visible signs of wear or use

• Shipping and Order Processing Delays

This policy pertains to shipping and order processing delays. 

1. Due to our rigorous quality control processes, unexpected shipping delays may occur and change the processing time described under each product. When these instances occur, all orders affected by the delay are automatically upgraded to the fastest shipping speed. For US customers, shipping is upgraded to one-day shipping speed and for international orders, the fastest shipping option is selected. Customers are informed of delays via email
2. Our priority is to ensure that processing time is respected; however, customers may experience shipping delays due to the increased amount of orders during the holiday season. Customers are informed of delays via email.

Order drop offs to third parties carriers are processed within 24 – 48hrs from tracking date. For instance, UPS drop offs are processed in bulk therefore, please allow 24 – 48hrs from shipment confirmation date for tracking to be updated in the UPS system. DHL drop offs tracking are updated within 24 hours of shipment confirmation date. 

• Zusglamaffairs Digital Term, Conditions and Refund Policy 

Please refer to the following link to be familiar with our Digital Items Terms & Conditions. 

By making a purchase on www.Zusglamaffairs.com, you confirmed that you read and understand out policies and agree to abide by them. If you have any further questions or concerns email us at contact@Zusglamaffairs.com. Please allow 24 – 72 hours to respond to your inquiries.

• Items deemed not as Described 

 We take multiple pictures and videos of items posted on our website including, detailed descriptions to ensure that an informed purchase is made by our customers. Additionally, we offer a concierge service for our customers to see the items live and ask questions before committing to a purchase. However, if you believe that the item you received is not as described, please follow the policy below:

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct it. 
2. Please contact contact@Zusglamaffairs.com no later than 48 hours from the carrier delivery date to notify us of the issue to be eligible for a refund.  Take a picture/ video of the item in its original packaging (the item must be in its original packaging) and send it to contact@Zusglamaffairs.com
3. Upon confirmation of the original condition of the item, a return shipping label will be sent to the customer
4. Upon receipt of the item, please allow 7 business days for our team to double-check the condition of the item purchased and process a refund 
5. For a refund to be processed, the item needs to be in its original packaging, unworn and unused
6. Once the package is received (delivery date per carrier), a Zusglamaffairs representative will take a video from the time the package sent back is opened to the time it is inspected to confirm the item is in its original condition
7. If the item is in its original condition/package, Zusglamaffairs will issue a full refund minus restock fees within 7 business days from the delivery date noted on the shipping carrier tracking number
8. The customer will receive a notification email regarding the refund. It takes an additional 7 to 10 business days for the refund money to be reflected in your bank account
9. No refund will be made if the hair has been altered, used, or is not in the original package.
10.  A flat 25% restocking fee will be charged for all returned items. Shipping fees are not refunded. 

• Alteration By Third-Party Policy

We recommend using licensed, professional, or knowledgeable hairstylists for all items purchased on our website. Zusglamaffairs is not liable for alterations performed on our products by third parties. This includes alterations made by other hairdressers or hairstylists. No refund is granted on Zusglamaffairs purchases altered by third parties. Refunds or Exchanges must follow the Refund or Exchange policy. 

• Issues with Order Received (damaged, defective or unsuitable for use) 

 Due to the nature of our products and to follow CDC Guidelines related to the COVID-19 pandemic, any issues related to products received must be communicated no later than 48 hours after date of delivery. To communicate the issue, we require that a detailed explanation of the issue is sent via email including videos and pictures evidence. In some cases, we also require that the item be returned to us for further analysis. If upon investigation, we confirm that the item was defective or damaged prior to shipment, we will perform a full refund or exchange the product at no additional cost to the customer.  This policy is only applicable to physical products purchased on Zusglamaffairs.com

• Walk-in Purchase Return Policy

Items purchased in store cannot be returned; especially if it was worn and fitted in-house. If the hair does not fit nor has issues you are not comfortable with, please notify the Zusglamaffairs representative attending to you immediately so the issue can be resolved before leaving the store.

Once an item purchased in store leaves with the client, refunds will be impossible.

Therefore, the cost for return shipping and in some cases eg. Re-wigging or Re-styling will be borne by the customer/client/buyer.

• Return and Exchanges Policy/Process

Due to CDC guidelines related to the COVID-19 pandemic, we reserve the right to deny an exchange if certain conditions are not met. The conditions include and are not limited to the following:

1.  Issue must be communicated no later than 72 hours after delivery date
2. Evidence is provided to justify the issue
3. Item is in its original packaging, has not been altered, and is unworn.
4. Item has not been altered by the third party per Alteration By Third-Party Policy 

Refunds and Exchanges are processed ONLY if they are communicated via email within 72 hours of delivery date per carrier website. Please use the following guidelines to start the refund process:

1. Take a picture/ video of the item in its original packaging (item must be in its original packaging) and send it to contact@Zusglamaffairs.com
2. Upon confirmation of the original condition of the item, a Zusglaaffairs agent will provide return address information via email. All return shipping fees are paid by the customer
3. Once the returned item is shipped, the customer must provide a copy of the shipping label and tracking number via email
4. Upon receipt of the item, please allow 72 hours for our team to double-check the condition of the item purchased and process a refund
5. For a refund to be processed, the item needs to be in its original packaging, unworn and unused
6. Once the package is received (delivery date per carrier), a Zusglamaffairs representative will take a video from the time the package sent back is opened to the time it is inspected to confirm the item is in its original condition
7. If the item is in its original condition/package, Zusglamaffairs will issue a full and complete refund within 7 business days from the delivery date noted on the return shipping carrier tracking number
8. The customer will receive a notification email regarding the refund. It takes 7 to 10 business days for your money to be reflected in your account
9. No refund will be made if the hair has been altered, used or is not in the original package. 

Any communication received after the 72 hours grace period will not be treated and refund/exchange will be automatically denied. If you have any additional questions about our refund policy, please send us an email at contact@Zusglamaffairs.com. 

• General Refund Policy 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

• Shipping Issues

This policy is only applicable to third party carriers. Zusglamaffairs is not responsible/liable for items misplaced or lost by third-party carriers. In order to mitigate the risks related to shipped orders, the client bears the sole responsibility of losing items if shipping rates with Insurance are not purchased at checkout.

• Exceptions / non-returnable items

All items purchased on sale or with promotional codes are FINAL . Unfortunately, sale items cannot be refunded. Gift Card are also non-refundable. Please note the following exceptions to our return and refund policy:

1. Discounted items are final and cannot be returned or exchanged
2. Returned items must have tags still on and be returned in original product packaging
3. Returned items must have no visible signs of wear or use

• Shipping and Order Processing Delays

This policy pertains to shipping and order processing delays. 

1. Due to our rigorous quality control processes, unexpected shipping delays may occur and change the processing time described under each product. When these instances occur, all orders affected by the delay are automatically upgraded to the fastest shipping speed. For US customers, shipping is upgraded to one-day shipping speed and for international orders, the fastest shipping option is selected. Customers are informed of delays via email
2. Our priority is to ensure that processing time is respected; however, customers may experience shipping delays due to the increased amount of orders during the holiday season. Customers are informed of delays via email.

Order drop offs to third parties carriers are processed within 24 – 48hrs from tracking date. For instance, UPS drop offs are processed in bulk therefore, please allow 24 – 48hrs from shipment confirmation date for tracking to be updated in the UPS system. DHL drop offs tracking are updated within 24 hours of shipment confirmation date. 

• Zusglamaffairs Digital Term, Conditions and Refund Policy 

Please refer to the following link to be familiar with our Digital Items Terms & Conditions. 

By making a purchase on www.zusglamaffairs.com, you confirmed that you read and understand out policies and agree to abide by them. If you have any further questions or concerns email us at contact@Zusglamaffairs.com. Please allow 24 – 72 hours to respond to your inquiries.